PULPIT PRIVACY POLICIES

Contact Address

Pulpit Cabs is operated by Pulpit Mobility Private limited, registered at 18, Itc Green Centre, Maruthiseva Nagar Banaswadi Road, Bangalore, Bengaluru, Karnataka, India, 560005

Initialization

You entrust us with your personal information when using Pulpit. We're committed to upholding that confidence. Helping you comprehend our privacy practices is the first step in doing that. This notice explains how we gather data. We advise reading this in conjunction with our privacy overview, which highlights important details regarding our privacy practices.

Data gathering and application

We guarantee that no other organization will use the information gathered via the usage of Pulpit's service. Pulpit is going to start with the city of Gujarat named Ahmedabad and Gandhinagar. Your data follows you wherever you go so that we can provide you with a seamless experience. Whether you are in your own country or somewhere else, we also respect your rights to privacy.

INFORMATION WE COLLECT FROM YOU

You could be asked to submit a specific piece of protected information. Throughout the Services, we may collect this information in a variety of ways and places, such as during the registration process and other occasions when you engage with us. You create a user profile when you register to utilize the Services. We will only ask you for Protected Information that is legally necessary for us to acquire in order to provide you with our services. The following data fields are currently accessible and can be requested:

Full name
Email
Password
Address
Mobile phone Number
Zip Code

WE COLLECT INFORMATION AS YOU USE OUR SERVICE AND ACCESS

We and our Third Party Service Provider may use a number of technologies to passively collect certain information whenever you visit or interact with the Usage Information in addition to any Protected Information or other information that you choose to provide to us. The browser you are using, the URL that directed you to our Services, all of the pages you visit there, the time of day, and other details may all be included in this Usage Information. We also gather the Device Identifier for the Device. Our systems recognize your Device by its Device Identifier, which is a number that is automatically assigned to your Device when it is used to access the Services.

For quality control purposes, we may record calls and chat histories when making a reservation over the phone. As you use our Services, tracking information is gathered, including but not limited to geographic areas. During the ride, the driver's phone will submit your GPS locations to our servers. If you include emergency contact information on your account or in the mobile application, we will gather and store it so we can share your ride details with that person in case of an emergency. If you recommend a friend to use our services, we will gather and store their contact information so we can reach out to them and tell them about our offerings. We will collect and store the contact information from your contact list if you use your account to book a cab ride for someone else from your contact list using the Services. We will also communicate the ride details with the chosen contact.

INFORMATION COLLECTED THROUGH DEVICE APPLICATION

We may, from time to time, supplement the information we collect about you through our website or Mobile Application or Services with outside records from third parties.

INFORMATION COLLECTED BY MOBILE APPLICATIONS

The Mobile Application is primarily used to offer Our Services. To enable us to provide you with software updates, product support, and other services (if any) related to such Mobile Phone applications, we may collect and use technical data and other relevant information, including but not limited to technical information about your device, system and application software, and peripheral devices.

In addition to the Device Information, the mobile application that you use may automatically gather and preserve any or all of the following data from your device, including but not restricted to:

Your choice of nation and speech website (if applicable)
The developer of and model of mobile device you have
The mobile platform you're accessing
Your choice of mobile web browsers
Your geographic location

SECURITY AND DATA PROTECTION

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include encryption, firewalls, and secure access controls to safeguard your data. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

We encourage you to use a strong, unique password and keep it confidential. If you suspect any unauthorized access to your account, notify us immediately.

YOUR RIGHTS

As a user of our services, you have the right to access, update, or delete your personal information. You may also opt out of certain data collection practices. To exercise these rights, please contact us through the support section of our application or website.

Information about your interactions

Information about your interactions with the Application and any of our websites that the Application links, such as how often you use a particular aspect of the Application over the course of a given span of time, how often you use the Application, what actions you take within the App, and how you interact with it, Information that would enable us to customise the services and content made accessible through the app.

Upon receiving device authorizations, we may use data from SMS/text messages for the following purposes: (i) granting and accepting one-time passwords and other device verification; (ii) filling out recognition details during monetary operations, whether they are conducted through us or a third-party service provider in accordance with the law. As stated in this Privacy Policy, we do not distribute or otherwise transfer SMS/text message data to any third parties.

How do we disclose to third parties and when?

After you have consented to obtain information from third parties

There might be a chance for you to directly receive information and/or marketing offers from third parties. Your Protected Information will be shared with such third parties if you do agree to this, and any other information you submit will be subject to their privacy policies. You should evaluate the privacy policies and practices of such third parties before accepting to receive such information from them because we are not liable for their privacy policies and practices.

Third parties performing services in our authority

For example, drivers and the businesses they work to provide the services, while other third parties, host the services, design and/or operate the features, track the analytics of the services, process payments, take anti-fraud and security precautions, offer customer support, and provide geo location data to our drivers. Only the services they are providing for you or for us will require access to user information, including Protected Information. All of these outside parties, are expected to secure your information to the same extent as we do and are prohibited from sharing or using it for any other reason.

Contests and promotions

Through the Services, we might provide Promotions that call for registration. By taking part in a Promotion, you consent to the official rules that govern that Promotion, which may have specific demands of you. For example, you may have to let the Promotion's sponsor to use your name, voice, and/or likeness in promotional marketing. If you decide to participate in a promotion, you agree that your protected information may be made available to the public or to third parties in connection with the administration of that promotion, including the shortlisting of winners, the awarding of prizes, and as otherwise permitted by law or the official rules of the promotion, such as on a winners list.

Administrative and legal reasons

We work with governments, law enforcement officials and private organizations to enforce and comply with the law. Accordingly, we will access, use, retain, transfer, and disclose your information to government or law enforcement officials or private persons when we reasonably believe it is necessary and appropriate to:

Comply with any applicable law, regulation, subpoena, or legal process
Protect and/or defend (including investigating possible violations) of the Online and Mobile Services Terms of Use or other policies applicable to the Online and Mobile Services
Protect the safety, rights, property or security of us, our services or others
Protect public safety for any reason
Detect, prevent or address fraud, security or technical issues
Prevent or stop any activity that we determine to be illegal, unethical or lawful, or that may pose a risk.

When you share information

Secure data may be collected and disclosed to third parties. This is when you have content that you explicitly and knowingly upload, share or transmit from your mobile application to email recipients, online communities, websites or generally. Uploaded photos, posted reviews or comments, or information about you or your rides that you choose to share with others through features provided on our Service.

Any such content uploaded, shared or submitted will also be subject to the privacy policy of the email, online community website, social media or other platform where the content is uploaded, shared or submitted.

Company transfer

For internal reasons, such as business and operational needs, we may share your information, including your Secured Information and Usage Information with our parent, subsidiaries, and affiliates. Additionally, we reserve the right to reveal and export all such information in the following circumstances:

To a new owner, co-owner, or operator of the Services or relevant database
In connection with a buyout, unification, rebuilding, the sale of virtually all of our subscription interests and/or assets, or other corporate change, even during any due diligence process

Market research and advantages

Your details, including your Protected Data and Usage Information, may be shared with third parties for any reason, including but not limited to carrying out research, data analysis, determining and customising product or service offerings, improving the products or Services, or providing you with any other advantages/services.

Links to third-party content and services

The Services might include material from third parties, and when web pages from any online or mobile Services are served to your browser, those third parties may gather information on how people use their websites as well as your Device Identifier. Furthermore, you can be sent to other websites or applications when using the Services that are run and managed by independent third parties that we do not control.

The privacy policies followed by any of these third parties are not our responsibility. For instance, if you click on a banner advertisement, you can leave one of our websites and go to another website. These other websites may send you their own cookies, gather data on their own, or seek Protected Information from you. They may or may not have written privacy policies of their own. Before providing any third parties with Protected Information, we advise you to keep track of when you leave our Services and read the privacy policies of all third-party websites and applications.

Widgets and features of social media

Social networking tools like the Facebook Like button, widgets like the "Share this" button, and interactive mini-programs that run on our online and mobile services are all possible inclusions in our online and mobile services. In order for these services to work effectively, we may gather your IP address, photo, and the page you are currently viewing on our website or mobile application.

Either a third party hosts the social networking features and widgets or our web services host them directly. The privacy policies of the businesses that provide these tools and widgets will control how you interact with them.

Data collected by drivers

The use of any information about you that the driver or the business to which the driver belongs learns while giving you a trip in a cab booked using the Services, or in any other way that is not given by us, shall not be covered by this Privacy Policy.

Change of Information and Account Cancellation

You are responsible for keeping the data you provide accurate, including any contact information when registering for an account. You can update your information on our member information page, send us a message via email, or make adjustments to your protected information. If you decide you no longer want our services, you can follow the instructions in an email or login to your account to cancel or amend messages you want to receive from our Services.

We may terminate your access to the Services by sending you a written notice via email if the information you provided is insufficient or inaccurate. For account cancellation, please contact us via the email address listed on your trip bill.

Security

We use commercially acceptable security procedures to protect your information, including encryption, firewalls, and Secure Socket Layers. However, no security mechanism is unbreakable, and we cannot guarantee the security of our databases. Any information you communicate to us is at your own risk. We recommend keeping your password secret.

Developments in the Privacy Policy

We reserve the right to revise this Privacy Policy as our information practices change. Any modifications will take effect as soon as they are posted. If significant changes occur, we will notify you via email or by posting a notice. We encourage you to check this page regularly for updates.

Call and SMS Policy

We use calls and SMS to verify a user's phone number during account creation.
Calls and SMS are used to communicate with riders regarding pickup locations, trip details, fare, and other relevant information.
We prohibit the use of calls and SMS for marketing or data collection purposes.
We implement security measures to protect user data with encryption and authentication protocols.
Calls and SMS messages are only initiated by the user for service purposes.
We use call and SMS data solely for providing and improving our transportation services and ensuring safety and security.

Cancellation & Refund Policy

At PULPIT Cab, we value your time and understand that plans may change. To maintain transparency and fairness for both our customers and driver partners, we have implemented a structured cancellation and refund policy. Please read the following terms carefully before booking or canceling any ride.

1. Refund Eligibility Based on Cancellation Timeline

Refunds are issued based on how early the cancellation is made in relation to the scheduled ride time:

72 hours or more: ✅ 100% refund of base fare
48 to 72 hours: ✅ 50% refund of base fare
Less than 24 hours or after scheduled departure: ❌ No refund

Notes:
• "Scheduled Departure" = pickup time as confirmed during booking.
• Refunds apply only to base fare, not convenience fees, taxes, or payment gateway charges.
• Refunds are initiated to the original payment method or as ride credits.

2. Cancellation Fee Conditions (Operational Scenarios)

To prevent unnecessary trips and fuel wastage, cancellation fees may apply in the following scenarios:

Driver ETA ≤ 10 mins, and you cancel 3+ mins after acceptance
Driver ETA > 10 mins, and you cancel 5+ mins after acceptance
No-show for 5+ mins after driver arrival
Driver cancels due to rider inaction at pickup point

No Fee if driver is more than 10 minutes late beyond ETA.

Fees vary by city, vehicle category, and booking type, and are shown before cancellation. Receipts are available upon request.

3. Refund Process and Timelines

Refunds initiated within 2–5 working days
Credited within 7–10 business days (based on bank)
Cash bookings refunded via bank transfer or ride credits (after KYC)
Promo code bookings are not eligible unless stated
In case of refund failure, equivalent ride credits may be issued

4. How to Cancel a Booking

Via App: My Rides → Select Ride → Cancel Ride
Via Website: www.pulpitcabs.com → Login → My Rides → Cancel Booking
Via Phone: Call 80520 80501 with booking ID

Important Disclaimers

Corporate bookings must be cancelled by company admin
No refunds for post-departure cancellations
Promo rides, discounts, reward points are non-refundable
Raise disputes within 7 days: support@pulpitcabs.com

Need Help?

• App Chat: Go to “Help” in the app
• Email: support@pulpitcabs.com
• Phone: 80520 80501 (6 AM to 11 PM)